When it comes to our NOC support, we don't mess around. Remote or on-site, Detroit or nationally, we're here 24/7 to help.
We do all the heavy lifting so you can be confident you will receive the connectivity you need without fail.
Avg. support hold time
Located in Detroit, Michigan, the Metro Wireless Network Operations Center (NOC) is manned 24/7 for all of your support needs.
Our NOC is designed with intelligent network monitoring, reporting, a comprehensive ticketing platform, and data analytics. We monitor for critical events and offer best-in-class support.
Available across all offerings, our support team is standing by to assist you and your team across any scenario or outage type.
Our on-site team is standing by for your white-glove install or to fix any issues at a moment's notice. Available in Detroit within four hours or nationally the next day, they're here to help.
Clients are loving our install team and support!
“Rod Knutson and Jeffrey Schmits from Metro Wireless did a fantastic job installing our new location's internet access points. They took the time to figure out the best line-of-sight and system for us; they were prompt, professional, and fast.”
Senior Account Supervisor, WEDOO USA, LLC