Leadership Team

Tyler Hoffman - Chief Executive Officer

Tyler Hoffman

CEO / Visionary

Tyler Hoffman

Metro Wireless LinkedIn

Strategy, M&A, Partnerships

Superpower: Great with Excel/PowerPoint.

Fun fact: Assigns tasks at the speed of thought, His to-do list has a to-do list, No one has ever seen the bottom.

Fadi Dawood - President

Fadi Dawood

President / Integrator

Fadi Dawood

Metro Wireless LinkedIn

Operations, Execution, EOS

Superpower: Stands between the chaos of frontline teams and the panic of leadership, Absorbs both, Reflects neither.

Fun fact: Can negotiate with the most difficult suppliers using nothing but a calm tone and a very long email trail.

Michelle Martin - Operations Manager

Michelle Martin

Operations Manager

Michelle Martin

Metro Wireless LinkedIn

‍HR, Banking & Accounting

Superpower: Can sense a broken Excel formula from another floor.

Fun fact: Walks into any room and instantly sees 3 bottlenecks, and one guy who's definitely not following the SOP, Always the same guy.

Sales & Account Management:

Paul Asquini - VP of Sales

Paul Asquini

VP of Sales

Paul Asquini

Metro Wireless LinkedIn

Sales, AppDirect, C3

Superpower: Fully recharged, Fully delusional, Fully motivated.

Fun fact: Can make a half-empty pipeline look "really healthy actually" to anyone.

Tom Benson - VP of Business Development

Tom Benson

VP of Biz Dev.

Tom Benson

Metro Wireless LinkedIn

Sales, GTS, Telarus

Superpower: Can make his dad jokes go viral.

Fun fact: Knows exactly how low they can go before the leadership has an aneurysm, Goes there anyway.

Lukho Kavie - Inside Channel Manager

Lukho Kavie

Inside Channel Manager

Lukho Kavie

Metro Wireless LinkedIn

Emails and Calls and Tom

Superpower: Always Losing her belongings.

Fun fact: She hate cats.

Jennifer DeVera - Project & Onboarding Specialist

Jennifer DeVera

Project Manager

Jennifer DeVera

Metro Wireless LinkedIn

Set-up and Installation scheduling.

Superpower: Can update SF with one hand while on a call, and eating lunch, Simultaneously.

Fun fact: Can sense when one tiny task is secretly blocking 14 other tasks before anyone else.

Bassit Khan - Customer Success Associate

Bassit Khan

Customer Success Associate

Bassit Khan

Metro Wireless LinkedIn

Customers, Calls and CAM

Superpower: High on life!

Fun fact: Can sound enthusiastic, and delighted to help on the 47th call of the day about the same issue they have answered 47 times this week.

Keith Madden - Channel Manager

Keith Madden

Channel Manager

Keith Madden

Metro Wireless LinkedIn

Sales and Fortinet

Superpower: Can change the  direction of a call with his looks.

Fun fact: Has passed through all five stages of CRM grief — denial, anger, bargaining, depression, and finally a grudging functional acceptance.

Joey Holland - Channel Manager

Joey Holland

Channel Manager

Joey Holland

Metro Wireless LinkedIn

Sales

Superpower: Making things work even when there is absolutely no plan.

Fun fact: I have 2 Jobs, Run 2 501c3's, Own 2 Businesses, Have Two Kids (Boys 15 and 13), and 2 German Shepards.

Bill Mckee - Porting Specialist

Bill Mckee

Porting Specialist

Bill Mckee

Metro Wireless LinkedIn

Carriers, Number Porting

Superpower: Having the power of good luck.

Fun fact: adopted a pair of Spring adores who were rejected by their puppy mill after a fire ant attack on them.

Bill Mckee - Porting Specialist

Patience Kadenge

Customer Success Associate

Patience Kadenge

Metro Wireless LinkedIn

Customer Success Associate

Superpower: Knows within the first 11 words of a chat whether this is going to a supervisor.

Fun fact: Even on a voice call, the smile is physically audible.

Technical Operations & Support:

Gus Staudt - Director of Network Operations

Gus Staudt

Director of Network Operations
& Support

Gus Staudt

Metro Wireless LinkedIn

Connectivity and Support

Superpower: Coffee Illusionist, I can make a full mug disappear within seconds.

Fun fact: When I drinking Mate, or Chimarrão as we call in my region, I can do anything twice as fast.

Michael Parmly - Director of Voice & Software Engineering

Michael Parmly

Director of Voice & Software Engineering

Michael Parmly

Metro Wireless LinkedIn

Porting and troubleshooting

Superpower: Sarcasm.

Fun fact: Got my degree in Computers before there was an IBM PC.

Rod Knutson - Service Manager\

Rod Knutson

Service Manager

Rod Knutson

Metro Wireless LinkedIn

Installations, towers and trucks

Superpower: Has every tool needed for any situation in a bag that defies the laws of physics.

Fun fact: Knows what is above every ceiling tile before lifting it, Asbestos, mystery pipes, and someone else's regret.

Alex Vargas - Network Support Specialist

Alex Vargas

Network Support Specialist

Alex Vargas

Metro Wireless LinkedIn

Support and rebooting routers

Superpower: Turning "Have you tried rebooting it?" into a permanent fix.

Fun fact: I willingly get punched in the face three times a week for fun (boxing ).

Juan Guillen - System & Escalation Engineer

Juan Guillen

System & Escalation Engineer

Juan Guillen

Metro Wireless LinkedIn

Support

Superpower: Can run on coffee alone for up to 4 days (this has already been proven).

Fun fact: Used to have a 450cc motorcycle, until he learned that you can also fly without wings.

Jon Badgett - VoIP & System Engineer

Jon Badgett

VoIP & System Engineer

Jon Badgett

Metro Wireless LinkedIn

Setup and Support

Superpower: I am a super dad.

Fun fact: I can play five different instruments.

Steve Hill - VoIP Support Specialist

Steve Hill

VoIP Support Specialist

Steve Hill

Metro Wireless LinkedIn

Voice and Troubleshooting

Superpower: I can make it look like McDonald's is calling you from Japan.

Fun fact: I DJ on the side for fun.

Willian Weber - Senior Network Engineer

Willian Weber

Senior Network Engineer

Willian Weber

Metro Wireless LinkedIn

Network traffic and support

Superpower: Can see network traffic flowing through the air like The Matrix.

Fun fact: Feels latency spikes in their bones before any monitoring tool catches it.

Ray Howe - Senior Voice Engineer

Ray Howe

Senior Voice Engineer

Ray Howe

Metro Wireless LinkedIn

System support

Superpower: Have forced a dog and multiple cats to live together in the same house.

Fun fact: Have not lived without at least 4 cats in the house for the last 25 years.

Joe Case - Voice Onboarding Specialist

Joe Case

Voice Onboarding Specialist

Joe Case

Metro Wireless LinkedIn

Onboarding and support

Superpower: Able to spot an out of level object with a single glance and yet completely miss somebody's new haircut.

Fun fact: Life is better when Lived.

Shepard Haines - Software Developer

Shepard Haines

Software Developer

Shepard Haines

Metro Wireless LinkedIn

Coding

Superpower: The Ultimate Reader.

Fun fact: Has skydived multiple times.

Cory Doetsch - Field Technician

Cory Doetsch

Field Technician

Cory Doetsch

Metro Wireless LinkedIn

Installations

Superpower: Can walk into any home and instantly recall the exact same wall layout and cable routing nightmare.

Fun fact: I bring an identical twin and love to swim.

Umer Ehsan - Salesforce Developer

Umer Ehsan

Salesforce Developer

Umer Ehsan

Metro Wireless LinkedIn

Salesforce and Salesforce

Superpower: Sandbox. Production. Lunch, All at once.

Fun fact: Walks into a meeting and immediately sees 6 years of accumulated technical debt floating above the org like a dark cloud.

Corporate Operations:

Ebrahim Abdullah - Director of Marketing

Ebrahim Abdullah

Director of Marketing

Ebrahim Abdullah

Metro Wireless LinkedIn

Brand, campaigns, content

Superpower: Can receive a creative brief that says "make it pop, keep it professional, fun but serious, short but detailed“.
 
Fun fact: Can survive Round 14 of feedback without visibly crying.

Ebrahim Abdullah - Director of Marketing

Fathima Govender

Accounting Specialist

Fathima Govender

Metro Wireless LinkedIn

Accounting Specialist

Superpower: Is completely unshakeable during an audit.
 
Fun fact: Knows the books are off before running a single report.